POSITION DESCRIPTION

POSITION TITLE: Lead Member Service Officer (MSR)

LOCATION: Danville 

CLASSIFICATION: Full Time, Non-Exempt

REPORTING RELATIONSHIPS

POSITION REPORTS TO:  Branch Manager

POSITIONS SUPERVISED: Branch MSRs

POSITION PURPOSE

The Lead MSR is responsible for the scheduling, training, and directing the workflows and assignments of the branch MSR team. The Lead MSR is a problem solver, capable of researching member complaints and system discrepancies.

ESSENTIAL FUNCTIONS AND BASIC DUTIES

• Process transactions for members, including but not limited to, cash withdrawals, deposits, transfers, account opening, account maintenance, wires, and card maintenance requests.

• Provide written input and assist in the delivery of performance evaluations to employees in the branch MSR team.

• Be proficient in all responsibilities of an MSR. Lead by example through providing exceptional member service and participating in credit union sponsored activities and promotions.

• Schedule work assignments in a fair and consistent manner following approved work policies.

• Responsible for management of cash in the vault, ATM, and daily cash balancing.

• Ordering cash from the Federal Reserve and validating ordered and received cash will be performed as needed.

• On a periodic basis the Lead MSR will participate in audit cash counts.

• Subject Matter Expert in all processes relating to SOPs, core system functionality, policies, and appropriate regulations and laws relating to financial institutions.

• Perform any other duties as assigned.

PERFORMANCE MEASUREMENTS

1. Core System transaction competency. Lead MSRs will be proficient in all Core system transactions enabling them to provide solutions to all member transaction requests. This competency will be evaluated annually as part of the performance evaluation process. Executing the transaction correctly the first time will be the performance metric, along with over / short and voids.
2. Policy / Procedure/ Regulatory Knowledge. Lead MSRs will understand and uphold all policies and procedures related to the business they conduct. Lead MSRs will know and uphold all regulatory requirements, including, but not limited to, BSA, Funds Availability, and Regulation Z. This competency will be evaluated annually as part of the performance evaluation process.
3. Product / Service Knowledge. Lead MSRs will understand and promote all of the products and services offered by MC. This includes ongoing promotions, advertised specials, and community messaging. This competency will be evaluated annually as part of the performance evaluation process. Specifically:
   • Basic knowledge of products and services. Lead MSRs will service members by opening new accounts and referring members to the Loan Officer for lending products.
   • Basic knowledge on loan product offerings (Home Equity, 1^st Mortgage, Auto Loan, Student Loan, Credit Card, Personal Loan). Lead MSRs will assist in making the member an appointment with the Loan Officer.
   • Basic knowledge of MC electronic product offerings for Digital Banking, BillPay, Audio Banking, and remote deposit. Specifically, ability to enroll, unlock, reset, or de-enroll on a daily basis.
4. Demonstrate Leadership. Promote a cohesive and positive work atmosphere through the effective management of the MSR team. Provide support and feedback to MSRs within the team, assisting with establishing goals, providing training, completing performance evaluations, and other leadership duties.
5. Confidentiality Expectations. All member information is protected on a need-to-know basis. Lead MSRs must address this requirement with full attention. Violations in this area are grounds for termination.
6. Dependability. Accurately report time worked into the employer identified timecard system per established deadlines. Attendance and punctuality at work is critical.

QUALIFICATIONS

EDUCATION/CERTIFICATION: High school diploma or equivalent GED. Associates degree preferred but not required. 

REQUIRED KNOWLEDGE:

• Working knowledge of data processing procedures and personal computer applications
• 2 – 3 years prior MSR or teller experience
• Prior leadership experience preferred

SKILLS/ABILITIES:

• Excellent leadership and management skills
• Excellent written and verbal communication skills
• Excellent organizational, analytical, and problem-solving abilities
• Able to coordinate, manage, and direct others
• Dedicated work ethic with personal and professional integrity
• Ability to undertake and complete multiple tasks, meeting deadlines
• Experience with Microsoft Office Suite
• Strong desire to improve the lives and financial wellbeing of our diverse membership
• Commitment to the credit union philosophy of “People Helping People”

PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION

TALKING: Especially where one must frequently convey detailed or important instructions or ideas accurately, loudly or quickly.

AVERAGE HEARING: Able to hear average or normal conversations and receive ordinary information.

AVERAGE VISUAL ABILITIES: Average, ordinary, visual acuity necessary to prepare or inspect documents or products or operate machinery.

PHYSICAL STRENGTH: Sedentary work: sitting most of the time. Exerts up to 10 lbs. of force occasionally. (Almost all office jobs.)

WORKING CONDITIONS

NONE: No hazardous or significantly unpleasant conditions (a typical office environment)

MENTAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION

REASONING ABILITY: Ability to deal with all members in a professional manner under any and all circumstances

MATHEMATICS ABILITY: Must be able to perform basic mathematical calculations free from errors or miscalculations

LANGUAGE ABILITY: Ability to communicate to all members in a clear and concise manner

BENEFITS*:

• Comprehensive health, dental and vision benefits within thirty days
• Employee Assistance Program
• STD/LTD/Life Insurance
• Profit Sharing/401K with company match
• Paid sick time, paid family sick time
• Paid holidays
• Paid vacation
• In-house training sessions

*Part-time employees may not be eligible for all benefits

POSITION DESCRIPTION

POSITION TITLE: Backup Lead Member Service Officer (MSR)

LOCATION: Lewisburg 

CLASSIFICATION: Full Time, Non-Exempt

REPORTING RELATIONSHIPS

POSITION REPORTS TO:  Lead MSR

POSITIONS SUPERVISED: Branch MSRs

POSITION PURPOSE

The Backup Lead MSR is responsible for assisting the Lead MSR in directing the work flows and assignments of the branch MSR team. The Backup Lead MSR is a problem solver, capable of researching member complaints and system discrepancies. The Backup Lead MSR takes over the duties of the Lead MSR in their absence.

ESSENTIAL FUNCTIONS AND BASIC DUTIES

• Deliver outstanding member service. From the moment of contact (phone, digital, or in-person) MSR will be fully engaged with the member providing their undivided attention and delivering superior service.
• Greet and welcome members to the Credit Union in a courteous, professional, positive, and timely manner.
• Process member transactions accurately and efficiently. Process withdrawals, deposits, transfers, cash advances, loan payments, cashier checks, money orders, savings bond redemption, wire transfers, etc.
• Verify transactions. Monitor deposit and withdrawal amounts; examine documents for endorsement and negotiability. Use a high attention to detail to avoid mistakes. If an error occurs, promptly respond to the issue and work to resolve the issue in a timely manner.
• Provide written input and assist in the delivery of performance evaluations to employees in the branch team, be proficient in all SOPs relating to all responsibilities of a Backup Lead MSR, schedule work assignments in a fair and consistent manner following approved work policies, and provide direction regarding member service expectations.
• Responsible for management of cash in the vault, ATM, and daily cash balancing. This requires detailed knowledge of the core delivery system, policies and procedures outlined in our cash SOPs.
• Vault access and control is the responsibility of the Backup Lead MSR.
• Ordering cash from the Federal Reserve and validating ordered and received cash will be performed on an as need basis.
• Perform any other duties as assigned by supervisor.

PERFORMANCE MEASUREMENTS

1. Core System transaction competency. Backup Lead MSRs will be proficient in all Core system transactions enabling them to provide solutions to all member transaction requests. This competency will be evaluated annually as part of the performance evaluation process. Executing the transaction correctly the first time will be the performance metric, along with over / short and voids.
2. Policy / Procedure/ Regulatory Knowledge. Lead MSRs will understand and uphold all policies and procedures related to the business they conduct. Lead MSRs will know and uphold all regulatory requirements, including, but not limited to, BSA, Funds Availability, and Regulation Z. This competency will be evaluated annually as part of the performance evaluation process.
3. Product / Service Knowledge. Backup Lead MSRs will understand and promote all of the products and services offered by MC. This includes ongoing promotions, advertised specials, and community messaging. This competency will be evaluated annually as part of the performance evaluation process. Specifically:
   • Basic knowledge of products and services. Backup Lead MSRs will service members by opening new accounts and referring members to the Loan Officer for lending products.
   • Basic knowledge on loan product offerings (Home Equity, 1^st Mortgage, Auto Loan, Student Loan, Credit Card, Personal Loan). Backup Lead MSRs will assist in making the member an appointment with the Loan Officer.
   • Basic knowledge of MC electronic product offerings for Digital Banking, BillPay, Audio Banking, and remote deposit. Specifically, ability to enroll, unlock, reset, or de-enroll on a daily basis.
4. Demonstrate Leadership. Promote a cohesive and positive work atmosphere through the effective management of the MSR team. In conjunction with the Lead MSR, provide support and feedback to MSRs within the team, assisting with establishing goals, providing training, and other leadership duties.
5. Confidentiality Expectations. All member information is protected on a need-to-know basis. Backup Lead MSRs must address this requirement with full attention. Violations in this area are grounds for termination.
6. Dependability. Accurately report time worked into the employer identified timecard system per established deadlines. Attendance and punctuality at work is critical.

QUALIFICATIONS

EDUCATION/CERTIFICATION: High school diploma or equivalent GED. Associates degree preferred but not required. 

REQUIRED KNOWLEDGE:

• Working knowledge of data processing procedures and personal computer applications
• 2 – 3 years prior MSR or teller experience
• Prior leadership experience preferred

SKILLS/ABILITIES:

• Excellent leadership and management skills
• Excellent written and verbal communication skills
• Excellent organizational, analytical and problem-solving abilities
• Able to coordinate, manage and direct others
• Dedicated work ethic with personal and professional integrity
• Ability to undertake and complete multiple tasks, meeting deadlines
• Strong desire to improve the lives and financial wellbeing of our diverse membership
• Commitment to the credit union philosophy “People Helping People”

PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION

TALKING: Especially where one must frequently convey detailed or important instructions or ideas accurately, loudly or quickly.

AVERAGE HEARING: Able to hear average or normal conversations and receive ordinary information.

AVERAGE VISUAL ABILITIES: Average, ordinary, visual acuity necessary to prepare or inspect documents or products or operate machinery.

PHYSICAL STRENGTH: Sedentary work: sitting most of the time. Exerts up to 10 lbs. of force occasionally. (Almost all office jobs.)

WORKING CONDITIONS

NONE: No hazardous or significantly unpleasant conditions (a typical office environment)

MENTAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION

REASONING ABILITY: Ability to deal with all members in a professional manner under any and all circumstances

MATHEMATICS ABILITY: Must be able to perform basic mathematical calculations free from errors or miscalculations

LANGUAGE ABILITY: Ability to communicate to all members in a clear and concise manner

BENEFITS*:

• Comprehensive health, dental and vision benefits within thirty days
• Employee Assistance Program
• STD/LTD/Life Insurance
• Profit Sharing/401K with company match
• Paid sick time, paid family sick time
• Paid holidays
• Paid vacation
• In-house training sessions

*Part-time employees may not be eligible for all benefits

POSITION DESCRIPTION

POSITION TITLE: Accounting Clerk

LOCATION: Danville

CLASSIFICATION: Full Time, Non-Exempt

REPORTING RELATIONSHIPS

POSITION REPORTS TO: Chief Financial Officer

POSITIONS SUPERVISED: None

POSITION PURPOSE

This position has shared daily, monthly, quarterly, annual, and periodic responsibilities. The accounting clerk must follow detailed and standardized procedures in performing routine accounting clerical operations. Assist with a variety of duties related to the accounting function within the credit union.

ESSENTIAL FUNCTIONS AND BASIC DUTIES

• Review daily cash transactions and balances. Journalize all necessary transactions, ensuring everything is in balance; research and resolve discrepancies.
• Provide accurate and timely reconciliation of assigned general ledger accounts and corporate account statements.
• Assist with monthly closings and financial reporting.
• Prepare, pay, and file all accounts payable after receiving proper authorization. Research and resolve any discrepancies, and process stop payments as needed.
• Process accounts receivable checks when received.
• Process ACH (automated clearing house)/EFT (electronic funds transfers). Verify the accuracy of postings and resolve any discrepancies. Record and balance all unprocessed/exception items. Assist in solving member issues or questions on EFT/ACH and process corrections, stop payments, and disputes as needed.
• Process share drafts and handle encoding errors, late returns, and other exceptions.
• Process wire transfers, exercising sound judgment to help protect against fraud
• Participate in and support departmental exams, audits, and special projects
• Assist with annual review, testing, and updating of the departmental procedures and assist with development of new procedures as needed.
• Provide back office/accounting support to all departments
• Perform other duties as assigned

PERFORMANCE MEASUREMENTS

1. Policies, goals, and procedures are established which further the strategic plans and objectives supporting the mission and vision of the Board of Directors of MC Federal Credit Union.
2. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

QUALIFICATIONS

EDUCATION/CERTIFICATION: Associate degree in business or equivalent experience in accounting preferred.

REQUIRED KNOWLEDGE:

• Strong knowledge of financial services preferred.
• Working knowledge of data processing procedures and personal computer applications with strong Excel or other spreadsheet skills preferred.

PREFERRED EXPERIENCE: Two or more years of financial service experience and/or accounting preferred.

SKILLS/ABILITIES:

• Excellent written and verbal communication skills
• Excellent organizational, analytical, and problem-solving abilities
• Dedicated work ethic with personal and professional integrity
• Good time management skills with the ability to undertake and complete multiple tasks while meeting deadlines associated with the job duties.
• Strong desire to improve the lives and financial wellbeing of our diverse membership
• Commitment to the credit union philosophy of “People Helping People”

PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION

TALKING: Especially where one must frequently convey detailed or important instructions or ideas accurately, loudly or quickly.

AVERAGE HEARING: Able to hear average or normal conversations and receive ordinary information.

AVERAGE VISUAL ABILITIES: Average, ordinary, visual acuity necessary to prepare or inspect documents or products or operate machinery.

PHYSICAL STRENGTH: Sedentary work: sitting most of the time. Exerts up to 10 lbs. of force occasionally. (Almost all office jobs.)

DEXTERITY: Ability to manipulate keyboards, number pads, and other financial business machines.

WORKING CONDITIONS

NONE: No hazardous or significantly unpleasant conditions (a typical office environment)

MENTAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION

REASONING ABILITY: Ability to handle multiple complex issues and problems simultaneously

MATHEMATICS ABILITY: Ability to perform basic mathematical calculations

LANGUAGE ABILITY: Skillful in written and verbal communication

BENEFITS*:

• Comprehensive health, dental and vision benefits within thirty days
• Employee Assistance Program
• STD/LTD/Life Insurance
• Profit Sharing/401K with company match
• Paid sick time, paid family sick time
• Paid holidays
• Paid vacation
• In-house training sessions

*Part-time employees may not be eligible for all benefits

POSITION DESCRIPTION

POSITION TITLE: Member Resolution Specialist

LOCATION: Danville

CLASSIFICATION: Full Time, Non-Exempt

POSITION PURPOSE

Follow the credit and collection policies and procedures of the Credit Union that best serve the organization and its members. Perform collection duties personally and/or through third parties. Work within strict compliance with State and Federal credit and collection rules and regulations in all collection practices.

ESSENTIAL FUNCTIONS AND BASIC DUTIES

• Frequent phone calls. Excellent verbal communications and active listening. Ability to problem solve, emotional intelligence, mindfulness, understanding technology and handle members courteously with dignity and respect.
• Coordinate and communicate with others including personnel of service and system providers, credit card companies, credit bureaus, insurance companies, collateral protection agencies, and registry offices as needed.
• Represent the credit union in court concerning legal processes connected with collection of negative share balance accounts and other creditor/debtor situations. Attend hearings concerning negative share balance accounts and present testimony on behalf of the credit union.
• Maintain files, records, and journals to provide a chronology of collection activity for delinquent account and provide reports of collection results when requested.
• Follow all credit union policies and procedures.
• Investigate fraud cases, for possible legal action and collection of delinquent accounts for unpaid negotiable items.
• Perform any other duties as assigned

PERFORMANCE MEASUREMENTS

• The Member Resolution Specialist is expected to work within a collection program and processes that result in budgeted charge-off and delinquency ratios, as well as with limited errors
• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

QUALIFICATIONS

EDUCATION/EXPERIENCE: High school diploma or GED

REQUIRED KNOWLEDGE: Proficient in Microsoft Word and Excel

EXPERIENCE REQUIRED: 3 – 5 years related experience at a financial institution. Additional education or hands on experience with collections or lending recommended

SKILLS/ABILITIES:

• Excellent written and verbal communication skills
• Excellent organizational, analytical, and problem-solving abilities
• Dedicated work ethic with personal and professional integrity
• Ability to undertake and complete multiple tasks, meeting deadlines
• Strong desire to improve the lives and financial wellbeing of our diverse membership
• Commitment to the credit union philosophy
• Ability to use the credit union’s core processing system for input/output transactions. Such usage includes, but not limited to, retrieval of information, reconciling data, printing out individual statements of account, inputting data, updating information and general maintenance of the credit and collection financial and ancillary records.
• Ability to operate standard office machines such as a personal computer, optical image/scanner, photocopier, fax machine, word processor and such equipment normally found in a financial institution credit department.

PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION

TALKING: Especially where one must frequently convey detailed or important instructions or ideas accurately, loudly or quickly.

AVERAGE HEARING: Able to hear average or normal conversations and receive ordinary information.

AVERAGE VISUAL ABILITIES: Average, ordinary, visual acuity necessary to prepare or inspect documents or products or operate machinery.

PHYSICAL STRENGTH: Sedentary work: sitting most of the time. Exerts up to 10 lbs. of force occasionally. (Almost all office jobs.)

WORKING CONDITIONS

No hazardous or significantly unpleasant conditions (a typical office environment)

MENTAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION

REASONING ABILITY:

• Sound judgement and problem-solving skills.
• Strong phone communication required.
• The ability and desire to assist our members in finding a way to meet their financial obligations without getting further behind
• Ability to solve practical problems and deal with a variety of situations where only limited standardization exists.

MATHEMATICS ABILITY: Ability to calculate figures and amounts such as payments due, and interest.

LANGUAGE ABILITY: 

• Ability to read, analyze and interpret general business correspondence.
• Ability to compose reports, business correspondence and assist in updating procedure manuals.
• Ability to effectively present information and respond to questions from Management, team members, and individual members. Occasionally may need to make formal presentations on credit to groups outside of the credit union, such as meetings, trainings, schools, and debt counseling sessions.

BENEFITS*:

• Comprehensive health, dental and vision benefits within thirty days
• Employee Assistance Program
• STD/LTD/Life Insurance
• Profit Sharing/401K with company match
• Paid sick time, paid family sick time
• Paid holidays
• Paid vacation
• In-house training sessions

*Part-time employees may not be eligible for all benefits

POSITION DESCRIPTION

POSITION TITLE: Floating Member Services Representative (MSR)

LOCATION: Lewisburg/Danville Or Bloomsburg/Mount Carmel

CLASSIFICATION: Full Time, Non-Exempt

REPORTING RELATIONSHIPS

POSITION REPORTS TO:  Lead MSR

POSITIONS SUPERVISED: None

POSITION PURPOSE

The Member Service Representative (MSR) is a primary service delivery employee focused on delivering solutions to potential and existing members in a positive and professional manner. The MSR will perform a wide range of transactional duties to serve the member by receiving or paying out funds with high accuracy. This role demands a high level of focus in three areas: attention to detail, technical expertise, and engaged and courteous service.  Floating MSRs will be assigned to a home branch (Lewisburg, Danville, Mount Carmel, or Bloomsburg) and asked to travel between branches as necessary to meet business needs.

ESSENTIAL FUNCTIONS AND BASIC DUTIES

• Deliver outstanding member service. From the moment of contact (phone, digital, or in-person) MSR will be fully engaged with the member providing their undivided attention and delivering superior service.  
• Greet and welcome members to the Credit Union in a courteous, professional, positive, and timely manner. 
• Process member transactions accurately and efficiently. Process withdrawals, deposits, transfers, cash advances, loan payments, cashier checks, money orders, savings bond redemption, wire transfers, etc.  
• Verify transactions. Monitor deposit and withdrawal amounts; examine documents for endorsement and negotiability.  Use a high attention to detail to avoid mistakes. If an error occurs, promptly respond to the issue and work to resolve the issue in a timely manner. 
• Perform account openings and maintenance as needed. Order credit union products for members as requested. Recommend products and services to help improve members’ financial wellbeing. 
• Maintain privacy of member’s account information 
• Assist members by answering questions. Actively listen and collect data to ensure member satisfaction. 
• Actively participate in Credit Union events and volunteering/fundraising opportunities 
• Accurately balance cash drawer at end of each shift.   
• Maintain an up-to-date and comprehensive knowledge on all Credit Union products and services; as well as knowledge of all related policies, procedures, and regulations.  
• Demonstrate a willingness to travel between assigned locations to help the team. Arrive at the assigned location on time with a professional appearance.  
• Have a positive, respectful attitude with all members, staff, and management personnel. Communicate effectively with team members and management. 
• Exemplify qualities such as honesty, integrity, willingness to learn, and accountability. 
• Perform other duties as assigned.  

PERFORMANCE MEASUREMENTS

1. Core System Competency. MSRs will be proficient in all Core system transactions enabling them to complete all member transaction requests. MSRs are expected to complete transactions efficiently and accurately. Voids, drawer differences, and other mistakes will be considered during evaluations. This competency will be evaluated annually as part of the performance evaluation process.
2. Policy, Procedure & Regulatory Knowledge. MSRs will understand and uphold all policy and procedures related to the business they conduct. MSRs will understand all Credit Union compliance procedures. Specifically, BSA, Funds Availability Policy, Reg Z, etc. This competency will be evaluated annually as part of the performance evaluation process.
3. Product & Service Knowledge. MSRs will understand and promote all products and services offered by MC. This includes ongoing promotions, advertised specials, and community messaging. MSRs will assist members with the utilization of all products and services, as requested. This competency will be evaluated annually as part of the performance evaluation process. 
4. Computer Literacy. MSRs will be proficient in all online and core systems. The basics of Microsoft Office are a requirement of this position. MSRs will check and respond, in a timely manner, to all email as part of their assigned responsibilities. Email is the designated corporate communication tool, and the expectation is that it is managed daily.
5. Communication Expectations. MSRs will maintain open and honest communication with members, staff, and Credit Union management. Communication tools and Credit Union technology will be used for business purposes only and in a respectful manner. This expectation will be evaluated annually as part of the performance evaluation process.
6. Confidentiality Expectations. All member information is protected on a need-to-know basis. MSRs must address this requirement with full attention. Violations in this area are grounds for termination. 
7. Functional Duties. MSRs will open and close the computer terminal, account for assigned cash and transactions, balance to the terminal teller report, and assist with branch operations daily. 
8. Integrity. MSRs will accurately report time worked into the employer identified timecard system per established deadlines. Attendance and punctuality at work is critical.
9. Community Events. MSRs will participate in a minimum of two (2) Credit Union endorsed community volunteer events. This participation will be evaluated annually as part of the performance evaluation process.
10. Other Duties. MSRs will perform other duties as assigned.  

QUALIFICATIONS

EDUCATION/CERTIFICATION: High school diploma or equivalent.

REQUIRED KNOWLEDGE: Financial Services experience is preferred but not required

EXPERIENCE REQUIRED: Financial Services experience is preferred but not required

SKILLS/ABILITIES:

• Customer service skills 
• Accurate cash handling 
• Excellent written and verbal communication skills 
• Excellent organizational and problem-solving abilities 
• Microsoft Office Suite experience 
• Dedicated work ethic with personal and professional integrity 
• Ability to undertake and complete multiple tasks while meeting deadlines 
• Strong desire to improve the lives and financial wellbeing of our diverse membership 
• Commitment to the Credit Union philosophy of “People Helping People”. 
• General office equipment skills  

PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION

TALKING: Especially where one must frequently convey detailed or important instructions or ideas accurately, loudly or quickly

AVERAGE HEARING: Able to hear average or normal conversations and receive ordinary information.

AVERAGE VISUAL ABILITIES: Average, ordinary, visual acuity necessary to prepare or inspect documents or products or operate machinery.

PHYSICAL STRENGTH: Sedentary work: sitting most of the time. Exerts up to 10 lbs. of force occasionally. (Almost all office jobs.)

WORKING CONDITIONS

NONE: No hazardous or significantly unpleasant conditions (a typical office environment)

MENTAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION

REASONING ABILITY: Ability to deal with all members in a professional manner under any and all circumstances

MATHEMATICS ABILITY: Must be able to perform basic mathematical calculations free from errors or miscalculations

LANGUAGE ABILITY: Ability to communicate to all members in a clear and concise manner

BENEFITS*:

• Comprehensive health, dental and vision benefits within thirty days
• Employee Assistance Program
• STD/LTD/Life Insurance
• Profit Sharing/401K with company match
• Paid sick time, paid family sick time
• Paid holidays
• Paid vacation
• In-house training sessions

*Part-time employees may not be eligible for all benefits