Come work with us!
As a local financial institution, MC Federal has remained committed to our members and the community. Unlike banks, MC Federal is owned by members and run by members. At MC Federal, we’re constantly looking for ways to engage with our members and build a sense of community in the areas we serve. Our business plan is simple: unbreakable security, unbeatable service, and universal success. MC Federal is searching for desirable employees that share these core values and goals. If you desire a career that offers a competitive salary and benefits, personal and professional growth, a dynamic and diverse workplace, a fun and family work environment, then you’ve come to the right place. The following career opportunities are currently available within our organization.
Current Job Openings:
Please apply below. Reach out to humanresources@mcfcu.org with any questions.
No open positions at this time.
POSITION DESCRIPTION
POSITION TITLE: Back-Up Lead Member Service Representative (MSR)
LOCATION: Danville
REPORTING RELATIONSHIPS
POSITION REPORTS TO: Lead MSR
POSITIONS SUPERVISED: Branch MSRs
POSITION PURPOSE
The Back-Up Lead MSR is responsible for assisting the Lead MSR in scheduling, training, and directing the work flows and assignments of the branch MSR team. The Back-Up Lead MSR is a problem solver, capable of researching member complaints and system discrepancies. Knowledge and practice of Corporate Values is required and subject to validation. The Back-Up Lead MSR takes over the duties of the Lead MSR in their absence.
ESSENTIAL FUNCTIONS AND BASIC DUTIES
Provide written input and assist in the delivery of performance evaluations to employees in the branch team, be proficient in all SOPs relating to all responsibilities of a Back-up Lead MSR, schedule work assignments in a fair and consistent manner following approved work policies, and provide direction regarding member service expectations.
Responsible for management of cash in the vault, ATM, and daily cash balancing. This requires detailed knowledge of the core delivery system, policies and procedures outlined in our cash SOPs.
Vault access and control is the responsibility of the Back-Up Lead MSR.
Ordering cash from the Federal Reserve and validating ordered and received cash will be performed on an as need basis.
On a periodic basis the Back-Up Lead MSR will participate in audit cash counts at other branch locations.
Participate in the documentation and review of SOPs regarding processes under their responsibility.
Periodic special assignments will arise that the Back-Up Lead MSR will undertake or flex schedules of others to provide resources for projects.
Subject Matter Expert in all processes relating to SOPs, core system functionality, MCFCU policies procedures, and appropriate regulations and laws relating to financial institutions.
Perform any other duties as assigned by supervisor.
PERFORMANCE MEASUREMENTS
Core System transaction competency. Back-up Lead MSRs will be proficient in all Core system transactions enabling them to provide solutions to all member transaction requests. This competency will be evaluated annually as part of the performance evaluation process. Executing the transaction correctly the first time will be the performance metric, along with over / short and voids.
Policy / Procedure Knowledge. Back-up Lead MSRs will understand and uphold all policy and procedures related to the business they conduct. This competency will be evaluated annually as part of the performance evaluation process.
Regulatory Compliance. Back-up Lead MSRs will understand all credit union compliance procedures. Specifically, BSA, Funds Availability Policy and Reg Z. Compliance is not limited to the above referenced areas.
Product / Service Knowledge. Back-up Lead MSRs will understand and promote all of the products and services offered by MC. This includes ongoing promotions, advertised specials, and community messaging. This competency will be evaluated annually as part of the performance evaluation process. Specifically:
Basic knowledge on investment products; Certificates of Deposit, IRA, Roth IRA, Coverdell IRA. Back-up Lead MSRs will be able to promote our competitive rates.
Basic knowledge on loan product offerings (Home Equity, 1st Mortgage, Auto Loan, Student Loan, Credit Card, Personal Loan). The Back-up Lead MSR must be capable of initiating the application process, providing information related to application questions and then execute a referral of the member to a loan officer. Back-up Lead MSRs will assist in making the member an appointment with the Loan Officer.
Basic knowledge of MC electronic product offerings for Online Banking, BillPay, Mobile Banking, Audio Banking, Text Banking and remote deposit. Specifically ability to enroll, unlock, reset, or de-enroll on a daily basis.
Basic knowledge of the new account process including follow up requirements to ensure member satisfaction. Specifically, Debit Cards, Checks, Electronic Services, or Loan products
Capitalize on opportunities to increase member utilization of products and services offered as a solution to their needs. The Back-up Lead MSR will be evaluated on their level of engagement in this area annually as part of the performance evaluation process.
Know our Business. Back-up Lead MSRs will be capable of providing information concerning the credit union products and services, policies, general information; what is a credit union, eligibility for membership, how to apply for membership, type of accounts available, insurance coverage of shares, loan policies, interest rates charged on loans, how interest on loan payments are computed, how dividends on shares are computed, when dividends post, the location of the credit union and branches, office hours and telephone numbers and web address.
Computer Literacy. The Back-up Lead MSR will be proficient in all online and core systems. Microsoft Word and Excel basics are a requirement of this position.
Communications Expectations. Daily the Back-up Lead MSR will check and respond, in a timely manner, to all email as part of their daily assigned responsibilities. Email is the designated corporate communication tool and the expectation is that it is managed on a daily basis.
Confidentiality Expectations. All member information is protected on a need-to-know basis. Back-up Lead MSRs must address this requirement with full attention. Violations in this area are grounds for termination.
Functional Duties. Back-up Lead MSRs will open and close the computer terminal on a daily basis; account for assigned cash and transactions; balance to the terminal teller report; remit receipts to the Lead MSR/Supervisor.
Provide assistance with electronic services to members such as Online Banking, BillPay, Mobile Banking, Audio Banking, Text Banking; specifically, the ability to enroll, unlock, reset, or de-enroll on a daily basis. Refer to SME as required.
Integrity. Accurately report time worked into the employer identified timecard system per established deadlines. Attendance and punctuality at work is critical.
Specific duties relating to specialty tasks are to be executed at an SME level. Specifically, bond redemptions, office supplies management, ATM balancing, in-house report generation, CUNA Mutual report input and generation, e-statement, and share draft clearing.
QUALIFICATIONS
EDUCATION/CERTIFICATION: High school diploma or equivalent GED. Associates degree preferred but not required.
REQUIRED KNOWLEDGE:
- Working knowledge of data processing procedures and personal computer applications
- 2 – 3 years prior MSR experience
- Prior leadership experience preferred
EXPERIENCE REQUIRED: 2 or more years of financial institution experience or a strong knowledge of credit union products and services
SKILLS/ABILITIES:
- Excellent leadership and management skills
- Excellent written and verbal communication skills
- Excellent organizational, analytical and problem-solving abilities
- Able to coordinate, manage and direct others
- Dedicated work ethic with personal and professional integrity
- Ability to undertake and complete multiple tasks, meeting deadlines
- Strong desire to improve the lives and financial wellbeing of our diverse membership
- Commitment to the credit union philosophy
PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION
TALKING: Especially where one must frequently convey detailed or important instructions or ideas accurately, loudly or quickly
AVERAGE HEARING: Able to hear average or normal conversations and receive ordinary information.
AVERAGE VISUAL ABILITIES: Average, ordinary, visual acuity necessary to prepare or inspect documents or products or operate machinery.
PHYSICAL STRENGTH: Sedentary work: sitting most of the time. Exerts up to 10 lbs. of force occasionally. (Almost all office jobs.)
WORKING CONDITIONS
NONE: No hazardous or significantly unpleasant conditions (a typical office environment)
MENTAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION
REASONING ABILITY: Ability to deal with all members in a professional manner under any and all circumstances
MATHEMATICS ABILITY: Must be able to perform basic mathematical calculations free from errors or miscalculations
LANGUAGE ABILITY:Ability to communicate to all members in a clear and concise manner
BENEFITS*:
- Comprehensive health, dental and vision benefits within thirty days
- Employee Assistance Program
- STD/LTD/Life Insurance
- Profit Sharing/401K with company match
- Paid sick time, paid family sick time
- Paid holidays
- Paid vacation
- In-house training sessions
*Part-time employees may not be eligible for all benefits
POSITION PURPOSE
The IT Support person monitors and maintains Credit Union computer systems, software, hardware, and networking across all locations. In this role you must demonstrate technical problem solving and strong communication and interpersonal skills to support your fellow team members. Knowledge and practice of our Corporate Values is required.
ESSENTIAL FUNCTIONS AND BASIC DUTIES
- Network and Server integrity and continuous operation, including ensuring all operational policies and procedures are followed.
- Ticket tracking and completion to ensure service levels are met.
- Communications links between all branches utilizing various IT architecture and equipment such as routers, switches, modems, firewalls, phone system, and MPLS network.
- Working with vendors to implement fixes, changes, patches, and updates.
- Working in Active Directory to perform tasks as necessary.
- Documenting new processes and maintaining existing documentation.
- Supporting our core Symitar software and connectivity to it by multiple vendors.
- Recommend changes to workflow, efficiencies, and quality processes.
- Collaborate with IT and other team members to support and enhance daily operations.
- Hardware purchase, configuration, installation, service, and support.
- Other duties as assigned.
PERFORMANCE MEASUREMENTS
- Work independently, pay attention to detail, show strong initiative, and be a team player.
- Be part of an on-call rotation for evening and weekend support.
- Timely responses to technological problems reported by Credit Union personnel.
- Self-starter, highly motivated to learn technical and professional skills.
- Ability to analyze problems and select proper corrective action.
- Ability to maintain highly confidential information.
- Working knowledge of Credit Union processes, rules, and regulations, or willingness to learn them.
- Strong skill in communication, organization, and time management.
QUALIFICATIONS
EDUCATION/CERTIFICATION:
Degree or significant work towards a degree in Information Technology or a related field, or equivalent experience
REQUIRED KNOWLEDGE:
- Knowledge of computer technology, including servers, desktops, printers, scanners, and communications equipment.
- Significant knowledge of computer software including M365, Windows OS, and applications like Active Directory, Adobe Acrobat, web browsers, etc.
EXPERIENCE REQUIRED:
- Project management and vendor management
- Certifications such as A+ and Net+ or similar
- Network experience using Cisco switches
SKILLS/ABILITIES:
- Excellent written and verbal communication skills
- Excellent organizational, analytical, and problem-solving abilities
- Dedicated work ethic with personal and professional integrity
- Ability to undertake, prioritize, and complete multiple tasks
- Proven time management skills and ability to meet deadlines
- Desire to improve the lives and financial wellbeing of our diverse membership
- Willingness to commit to the credit union philosophy of “People Helping People”
PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION
TALKING: Especially where one must frequently convey detailed or important instructions or ideas accurately, loudly or quickly.
AVERAGE HEARING: Able to hear average or normal conversations and receive ordinary information.
AVERAGE VISUAL ABILITIES: Average, ordinary, visual acuity necessary to prepare or inspect documents or products or operate machinery.
PHYSICAL STRENGTH: Sedentary work: sitting most of the time. Exerts up to 10 lbs. of force occasionally. (Almost all office jobs.)
WORKING CONDITIONS
No hazardous or significantly unpleasant conditions (a typical office environment)
MENTAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION
REASONING ABILITY: Critical thinking, problem solving, and collaboration skills
MATHEMATICS ABILITY: Ability to perform basic mathematical calculations
LANGUAGE ABILITY:
- Able to effectively communicate with all levels of the organization in a clear and concise manner
- Ability to explain IT issues in a way the business partner can understand
BENEFITS*:
- Comprehensive health, dental and vision benefits within thirty days
- Employee Assistance Program
- STD/LTD/Life Insurance
- Profit Sharing/401K with company match
- Paid sick time, paid family sick time
- Paid holidays
- Paid vacation
- In-house training sessions
*Part-time employees may not be eligible for all benefits
POSITION PURPOSE
The Loan Officer performs activities related to decisioning loan requests with the goal of achieving the optimal outcome for the Credit Union and the Borrower, working within established lending authorities, exception guidelines, and regulatory requirements. They are responsible for consumer and real estate lending.
ESSENTIAL FUNCTIONS AND BASIC DUTIES
- Evaluate borrower needs & to discuss appropriate loan products. Take loan applications in person or over the phone and obtain related documentation, as well as pre-qualify loan applications and issue pre-approval notifications as necessary. Demonstrate a positive attitude to build new and maintain existing relationships.
- Develop relationships with centers of influence (realtors, attorneys, accountants), and other referral sources for the purpose of increasing loan business.
- Cross-sell and refer other Credit Union products, as appropriate, and introduce new borrowers to the Manager of the branch most convenient to the borrower’s property address.
- Consistently demonstrate effective and appropriate verbal and written communication skills.
- Ensure all files and data input meet compliance and regulatory guidelines.
- Input loan data into various processing and underwriting systems
- Monitor individual pipeline of applications that are placed into processing.
- Assist with the evaluation of current procedures and workflow changes and the implementation of those changes, as requested.
- Assist borrowers with problems or questions regarding lending services.
- Establish a close working relationship with other loan department personnel to ensure an efficient flow of files and member service.
- Stay informed of competitors’ programs as well as external market trends relating to lending.
- Participate in promotions, activities, and other campaigns as requested.
- Work with the Marketing Department on initiating various activities to increase business.
- Complete consumer and commercial mortgage transactions
- Open new member accounts, as needed, to assist the MSR line.
- Perform any other duties as assigned
PERFORMANCE MEASUREMENTS
- Policies, goals, and procedures are established which further the strategic plans and objectives supporting the mission and vision of the Board of Directors of MC Federal Credit Union.
- Profit growth goals are met or exceeded. Expenses are controlled and well managed.
- Ability to have effective open communications with all levels of the organization.
- Be accountable by taking ownership of member issues and responsibility for one’s actions.
- Foster teamwork by cooperating and collaborating with other employees.
- Conducts oneself with integrity by being honest, trustworthy, and ethical in all work activities and interactions.
- Work with a service orientation by having a genuine concern for the needs of one’s members and by being friendly, professional, and following through on commitments.
QUALIFICATIONS
EDUCATION/EXPERIENCE: Bachelor’s Degree from a four-year college or equivalent experience
REQUIRED KNOWLEDGE:
- A proven track record of successful loan sales production
- Working knowledge of the Microsoft Office
- Active Mortgage Loan Originator registration with the NMLS preferred.
SKILLS/ABILITIES:
- Excellent written and verbal communication skills
- Excellent organizational, analytical, and problem-solving abilities
- Strong member service skills
- Dedicated work ethic with personal and professional integrity
- Ability to undertake and complete multiple tasks, meeting deadlines
- Strong desire to improve the lives and financial wellbeing of our diverse membership
- Commitment to the credit union philosophy of “People Helping People”
PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION
TALKING: Especially where one must frequently convey detailed or important instructions or ideas accurately, loudly or quickly.
AVERAGE HEARING: Able to hear average or normal conversations and receive ordinary information.
AVERAGE VISUAL ABILITIES: Average, ordinary, visual acuity necessary to prepare or inspect documents or products or operate machinery.
PHYSICAL STRENGTH: Sedentary work: sitting most of the time. Exerts up to 10 lbs. of force occasionally. (Almost all office jobs.)
WORKING CONDITIONS
No hazardous or significantly unpleasant conditions (a typical office environment)
MENTAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION
REASONING ABILITY: Ability to understand the borrower’s needs and develop and implement a loan program for those particular needs.
MATHEMATICS ABILITY: Ability to perform basic math functions and calculations, including determining interest rates and loan payback amounts.
LANGUAGE ABILITY: Ability to speak fluently to any and all members, business partners, and potential clients, and to communicate effectively in front of an audience when necessary.
BENEFITS*:
- Comprehensive health, dental and vision benefits within thirty days
- Employee Assistance Program
- STD/LTD/Life Insurance
- Profit Sharing/401K with company match
- Paid sick time, paid family sick time
- Paid holidays
- Paid vacation
- In-house training sessions
*Part-time employees may not be eligible for all benefits
INTENT AND FUNCTION OF JOB DESCRIPTION: Job descriptions assist organizations in ensuring that the hiring process is fairly administered and that qualified employees are selected. They are also essential to an effective appraisal system and related promotion, transfer, layoff, and termination decisions. Well-constructed job descriptions are an integral part of any effective compensation system.
All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all inclusive. Additional functions and requirements may be assigned by the Board of Directors as deemed appropriate.
In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.
Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law.
EEO STATEMENT: MC Federal Credit Union is an equal opportunity employer. It is the policy of MC Federal Credit Union to afford equal employment opportunity and to recruit, select, hire, train, transfer, and promote individuals in all job titles regardless of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, and veteran status.
Apply Today!
Qualified candidates should complete the application below. You may also submit your resume and cover letter.
