Career Opportunities

Come work with us!

As a local financial institution, MC Federal has remained committed to our members and the community. Unlike banks, MC Federal is owned by members and run by members. At MC Federal, we’re constantly looking for ways to engage with our members and build a sense of community in the areas we serve. Our business plan is simple: Unbreakable security, unbeatable service, and universal success. MC Federal is searching for desirable employees that share these core values and goals. If you desire a career that offers a competitive salary and benefits, personal and professional growth, a dynamic and diverse workplace, a fun and family work environment, then you’ve come to the right place. The following career opportunities are currently available within our organization.

Current Job Openings:

Position Description:

The Member Services Officer (Call Center) is responsible for providing “wow” level service to both members and co-workers in a call center environment. Through effective listening and knowledge of our products and services, the Member Services Officer satisfies our member’s needs and effectively resolves their concerns. The Member Services Officer personifies our Promise Principles of “Personal”, “Professional” and “Proactive” while consistently demonstrating our core values of “communication”, “integrity” , “accountability”, “teamwork” and “service experience focus.”

Position Location: Lewisburg, PA

Job Type: Full Time

Hours:  40/week

Responsibilities and Duties:

  • Provides assistance to members in all areas relating to their financial needs (questions, transaction requests, complaints, etc.), while assisting them in the selection of appropriate products (deposit or lending) and other services. This includes debit and credit cards.
  • Exercises maintenance and servicing on all types of accounts.
  • People oriented, enjoys working with the public.
  • Exercises strong oral and written communication skills to explain Credit Union policies and to resolve basic member concerns in a professional and personable manner.
  • Evaluates member calls, resolves or directs calls to appropriate personnel as needed and adheres to the standards of service quality and statistical performance measures during all member interactions.
  • Achieves established goals for solutions and superior member service.
  • Participates actively in department meetings, contributing to the development of new programs and methods to improve effectiveness of delivery and member service.
  • Excellent in multi-tasking.
  • Self-starter, can easily work with limited supervision.
  • Maintains up-to-date knowledge of all federal regulations related to loans and operations.
  • May be asked to assist with other back-office functions. 
  • Must consistently report to work on-time, as scheduled.
  • Will be scheduled in for rotating Saturday coverage.
  • Perform any other duties as assigned by supervisor

Physical and Mental Demands:

The physical demands described here are representative to those that must be met by an employee to successfully perform the essential functions of this position.

While performing duties of the job; the employee may be standing, sitting, and walking at times.  There is hand and finger dexterity with repetitive motion due to small movements in relation to typing and the picking up small items.  Hearing and Communication is required for listening to, relaying, and explaining information to members and staff.  Vision abilities necessary to prepare, inspect, and read various reports, documents, and computer screens. The employee may occasionally need to stoop, kneel, crouch or crawl. The employee may need to occasionally lift and/or move up to 50 pounds.  The work environment is that of a standard office with moderate noise levels associated with office (computer, printer, and calculator) equipment, member, and phone conversations.

The mental characteristics necessary to completely perform this job include using good judgment; and, the continuous need to use auditory perception, memory, and reasoning ability.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EOE employer.

Work experience requirements:

  • Must have at least 6 to 18 months of recent financial institution experience in a call center, teller and/or new accounts representative role.
  • Must have the ability to multi-task in a fast paced environment with ease and accuracy.
  • Must have knowledge in Lending products and policies.  (Preferred, but will train, must have strong desire to learn)
  • Knowledge of Loan Service and Operational procedures.  (Preferred, but will train, must have strong desire to learn)
  • Must have excellent oral and written communications skills, a polished phone manner and technique as well as the demonstrated ability to cross-sell products and services to deliver solutions.
  • Should have experience using Windows 7 operating system. Should also be able to use Internet browser software, MS Excel, Outlook and call center phone systems (banking experience highly preferred)

Required Education:

  • High school diploma or equivalent GED. Associate or Bachelor’s degree preferred.

Please submit your resume to humanresources@mcfcu.org or apply below.

Position Description:

The Member Service Representative (MSR) is a primary service delivery employee focused on delivering solutions to potential and existing members in a positive and professional manner. The MSR will perform a wide range of transactional duties to serve the member by receiving or paying out funds with high accuracy. This role demands a high level of focus in three areas; attention to detail (doing it right the first time), technical expertise (transaction workflows / policy & procedures), and engaged and courteous service.  The MSR will understand and conduct business with the philosophy of the MC Corporate Values:

  • Leading change through innovation: Invent the future.
  • Leadership through the relentless pursuit of excellence: Owns the results.
  • Respect for all, integrity always: Be open; be honest.
  • One team committed to common goals: One team, one result.
  • Everyone plays an important part in our success.
  • “Building lifelong relationships… one member at a time.”

Position Location: Danville, PA

Job Type: Full Time

Hours: 40/week

Responsibilities and Duties

  • Deliver outstanding member service. From the moment of contact (phone, internet, or in person) MSR will be fully engaged with the member providing their undivided attention on delivering superior service.
  • Greets and welcomes members to the Credit Union in a courteous, professional, positive and timely manner.
  • Receives share deposits and loan payments (ensuring the payments match balances due on account and are accurate when posting to loan).
  • Cash share drafts/checks and process cash withdrawals accurately upon verification of signatures, endorsements, and member balances.
  • Verifies transactions. Monitors deposit and withdrawal amounts; examines documents for endorsement and negotiability.  Detects and resolves discrepancies promptly.
  • Place holds on accounts for uncollected funds.
  • Process transfers.
  • Processes cash advances, MC credit card payments, cashier checks, money orders, savings bond redemption, wire transfers, stop payments.
  • Post IRA contributions and withdrawals, open and close certificates of deposit.
  • Open member accounts. (New accounts, shares, share draft, Christmas, Money markets etc.); ordering of member drafts/checks.
  • Performs account changes and file maintenance as needed.
  • Expected to maintain privacy of member’s accounts.
  • Assist members by answering questions, solving their issue/problems by listening and collecting data.
  • Helps member to resolve bookkeeping and checking account problems.
  • Balances Cash drawer and daily transactions at end of each shift.
  • Investigates and resolves out-of-balance conditions.  Reporting any discrepancy to the Lead MSR.
  • Maintain an up to date and comprehensive knowledge on all Credit Union products and services; as well as knowledge of all related policies, procedures, and regulations.
  • Promote, explain, assist, issue and cross-sell other Credit Union services. (Electronic services in regards to online banking, bill pay, remote deposit, mobile; debit and credit cards, and money orders).
  • Has a positive, respectful attitude with all staff and all management personnel.
  • A team player.

Physical and Mental Demands:

The physical demands described here are representative to those that must be met by an employee to successfully perform the essential functions of this position. 

While performing duties of the job; the employee may be standing, sitting, and walking at times.  There is hand and finger dexterity with repetitive motion due to small movements in relation to typing and the picking up small items.  Hearing and Communication is required for listening to, relaying, and explaining information to members and staff.  Vision abilities necessary to prepare, inspect, and read various reports, documents, and computer screens. The employee may occasionally need to stoop, kneel, crouch or crawl. The employee may need to occasionally lift and/or move up to 50 pounds.  The work environment is that of a standard office with moderate noise levels associated with office (computer, printer, and calculator) equipment, member, and phone conversations.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EOE employer.

The mental characteristics necessary to completely perform this job include: using good judgment; and, the continuous need to use auditory perception, memory, and reasoning ability.

Qualifications and Skills:

  • Financial Services experience is preferred, but not required.

  •  Good communication, math and computer skills. 

  • Accurate cash handling

  • General office equipment (calculator, telephone) skills.

  • Good judgement. 

Required Education:

  • High school diploma minimum.

Please submit your resume to humanresources@mcfcu.org or apply below.

Position Description:

The Member Service Representative (MSR) is a primary service delivery employee focused on delivering solutions to potential and existing members in a positive and professional manner. The MSR will perform a wide range of transactional duties to serve the member by receiving or paying out funds with high accuracy. This role demands a high level of focus in three areas; attention to detail (doing it right the first time), technical expertise (transaction workflows / policy & procedures), and engaged and courteous service.  The MSR will understand and conduct business with the philosophy of the MC Corporate Values:

  • Leading change through innovation: Invent the future.
  • Leadership through the relentless pursuit of excellence: Owns the results.
  • Respect for all, integrity always: Be open; be honest.
  • One team committed to common goals: One team, one result.
  • Everyone plays an important part in our success.
  • “Building lifelong relationships… one member at a time.”

Position Location: Bloomsburg and Mount Carmel, PA

Job Type: Full Time

Hours: 40/week

Responsibilities and Duties

  • Deliver outstanding member service. From the moment of contact (phone, internet, or in person) MSR will be fully engaged with the member providing their undivided attention on delivering superior service.
  • Greets and welcomes members to the Credit Union in a courteous, professional, positive and timely manner.
  • Receives share deposits and loan payments (ensuring the payments match balances due on account and are accurate when posting to loan).
  • Cash share drafts/checks and process cash withdrawals accurately upon verification of signatures, endorsements, and member balances.
  • Verifies transactions. Monitors deposit and withdrawal amounts; examines documents for endorsement and negotiability.  Detects and resolves discrepancies promptly.
  • Place holds on accounts for uncollected funds.
  • Process transfers.
  • Processes cash advances, MC credit card payments, cashier checks, money orders, savings bond redemption, wire transfers, stop payments.
  • Post IRA contributions and withdrawals, open and close certificates of deposit.
  • Open member accounts. (New accounts, shares, share draft, Christmas, Money markets etc.); ordering of member drafts/checks.
  • Performs account changes and file maintenance as needed.
  • Expected to maintain privacy of member’s accounts.
  • Assist members by answering questions, solving their issue/problems by listening and collecting data.
  • Helps member to resolve bookkeeping and checking account problems.
  • Balances Cash drawer and daily transactions at end of each shift.
  • Investigates and resolves out-of-balance conditions.  Reporting any discrepancy to the Lead MSR.
  • Maintain an up to date and comprehensive knowledge on all Credit Union products and services; as well as knowledge of all related policies, procedures, and regulations.
  • Promote, explain, assist, issue and cross-sell other Credit Union services. (Electronic services in regards to online banking, bill pay, remote deposit, mobile; debit and credit cards, and money orders).
  • Has a positive, respectful attitude with all staff and all management personnel.
  • A team player.

Physical and Mental Demands:

The physical demands described here are representative to those that must be met by an employee to successfully perform the essential functions of this position. 

While performing duties of the job; the employee may be standing, sitting, and walking at times.  There is hand and finger dexterity with repetitive motion due to small movements in relation to typing and the picking up small items.  Hearing and Communication is required for listening to, relaying, and explaining information to members and staff.  Vision abilities necessary to prepare, inspect, and read various reports, documents, and computer screens. The employee may occasionally need to stoop, kneel, crouch or crawl. The employee may need to occasionally lift and/or move up to 50 pounds.  The work environment is that of a standard office with moderate noise levels associated with office (computer, printer, and calculator) equipment, member, and phone conversations.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EOE employer.

The mental characteristics necessary to completely perform this job include: using good judgment; and, the continuous need to use auditory perception, memory, and reasoning ability.

Qualifications and Skills:

  • Financial Services experience is preferred, but not required.

  •  Good communication, math and computer skills. 

  • Accurate cash handling

  • General office equipment (calculator, telephone) skills.

  • Good judgement. 

Required Education:

  • High school diploma minimum.

Please submit your resume to humanresources@mcfcu.org or apply below.

Position Description:

IT Support is responsible for monitoring and maintaining our computer systems, software and networking across all locations. This role requires a technical problem solver with strong communications and interpersonal skills to support our staff in their efforts to provide the best possible member service experience. Knowledge and practice of our Corporate Values is required and subject to verification.

Position Location: Danville and Lewisburg, PA

Job Type: Full Time

Hours: 40/week

Responsibilities and Duties

As part of the IT team, IT Support assists staff to resolve system issues across all locations, including remote support to branches. IT Support is responsible for the following:

  • Network and Server integrity and continuous operation, including ensuring all operational policies and procedures are followed.
  • Ticket tracking and completion to ensure service levels are met.
  • Communications links between all branches utilizing various IT architecture and equipment such as routers, switches, modems, firewalls, phone system and MPLS network.
  • Working with vendors to implement fixes, changes, patches, and updates.
  • Working in Active Directory to perform tasks as necessary.
  • Documenting new processes and maintaining existing documentation.
  • Supporting our core Symitar software and connectivity to it by multiple vendors.
  • Recommend changes to workflow, efficiencies, and quality processes.
  • Hardware purchase, configuration, installation, service, and support.
  • Other IT related duties as assigned.

Standards and Expectations:

  • Work independently, pay attention to detail, show strong initiative and be a team player.
  • Be part of an on-call rotation for evening and weekend support.
  • Timely responses to technological problems reported by credit union personnel.
  • Self-starter, highly motivated to learn technical and professional skills.
  • Ability to analyze problems and select proper corrective action.
  • Ability to maintain highly confidential information.
  • Working knowledge of Credit Union processes, rules and regulations or willingness to learn them.
  • Strong skill in communications, organization and time management.

NOTE: This list of essential functions is not exhaustive. It may be supplemented as necessary.

This position provides the following:

  • An opportunity to learn many areas of IT operations in a team environment
  • Training and education in areas that directly support MCFCU
  • The ability to move up in the organization as we grow and expand
  • To be a technical resource and share your knowledge with others at all levels within the organization

Qualifications and Skills:

  • Being a team player
  • Critical thinking, problem-solving and collaboration skills.
  • Strong work ethic
  • Knowledge of computer technology including servers, desktops, portable devices and communications equipment.
  • Significant knowledge of computer software including MS desktop and server OS and applications like Active Directory, Office 365 apps and administration, Adobe Acrobat, web browsers, etc.

Work experience requirements:

  • Project management and vendor management skills
  • Certifications such as A+ and Net+ or similar
  • Network experience using Cisco products

Required Education:

  • Degree or significant work towards a degree in Information Technology or a related field

Physical and Mental Demands:

The physical demands described here are representative to those that must be met by an employee to successfully perform the essential functions of this position.

While performing duties of the job; the employee may be standing, sitting, and walking at times.  There is hand and finger dexterity with repetitive motion due to small movements in relation to typing and the picking up small items.  Hearing and Communication is required for listening to, relaying, and explaining information to members and staff.  Vision abilities necessary to prepare, inspect, and read various reports, documents, and computer screens. The employee may occasionally need to stoop, kneel, crouch or crawl. The employee may need to occasionally lift and/or move up to 50 pounds.  The work environment is that of a standard office with moderate noise levels associated with office (computer, printer, and calculator) equipment, member, and phone conversations.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EOE employer.

The mental characteristics necessary to completely perform this job include: using good judgment; and, the continuous need to use auditory perception, memory, and reasoning ability.

Please submit your resume to humanresources@mcfcu.org or apply below.

How to Apply

Qualified candidates should use the below form to submit your resume and cover letter

    * This field is required


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