Fraud & Security

Members Choice’s team of fraud analysts work around the clock to monitor purchase activity. We score each transaction to see the potential for fraud and will contact you if we find something doesn’t look right.

Here is how our Fraud System Works:

If we spot unusual activity on your Debit and Credit Card we will attempt to contact you to confirm the activity. Our systems will utilize SMS text messaging, and telephone calls to attempt contact. We ask that you respond to these messages, letting us know if the activity is legitimate.

Our Fraud Protection team is available 24×7. Call us at the number provided below, if you feel your card is involved in fraudulent activity or if you have any questions or concerns.

Debit Card

If you need to report a lost, stolen, or compromised Debit Card, we ask that you do the following:

  • Use our Mobile App to disable your Debit Card.
  • Call us at 800-834-0082 to report a lost, stolen, or compromised card.
    • If the loss or theft occurs during non-business hours, call our 24/7 Fraud Protection Team at:

Credit Card

If you need to report a lost, stolen, or compromised Credit Card, we ask that you do the following:

If additional information, please review Identity Theft Letter.

Fraudsters will use all kinds of tricks to get you to divulge your personal and financial data, including-spoofed emails and websites designed to look authentic, even phone calls and text messages.

No legitimate company will ever ask you for personal information in a call or email that you did not initiate.

If a call or text seems questionable, report it to us at 800-834-0082.

  • Never provide your confidential information, such as Social Security Number or Date of Birth, to someone unless you have initiated the contact.
  • If you are contacted by phone or email and asked to confirm your confidential information, do not respond. Contact the company using the phone number found on your monthly statement, the phone book or the company’s legitimate website. Do not use the phone number provided in the email correspondence or that the caller provides to you.
  • Do not share passwords or your Personal Identification Number (PIN) with anyone.
  • When completing online applications or making purchases, ensure the website is utilizing encryption and the page shows as an “https” page.
  • Do not record your Social Security number on a check, traveler’s check, gift certificates, etc., unless required by law.
  • Do not share confidential information such as Date of Birth or your Address on social media. Fraudsters can obtain this information and begin to build a “synthetic ID” to commit fraud.
  • Order your FREE Annual Credit Report at sites such as annualcreditreport.com and more!
  • Utilize electronic options, such as Direct Deposit, E-Statements or Bill Pay to reduce paper with your personal information printed on it which could be stolen in the mail. 
  • Watch for the signs of identity theft such as receiving bills in the mail for things you didn’t authorize.
  • Utilize a shredder to render paper bills and statements unreadable.
  • Employ strong passwords and PINs on all devices. 
  • Engage auto-lock features on devices.
  • Change passwords regularly and never share it with anyone.
  • Do not allow your computer or mobile device to save passwords.
  • Do not click on links embedded in emails or test messages that look suspicious.
  • Ensure your device is equipped with Anti-Virus, Firewall, or other computer security features.
  • Keep your operating system and software up to date by installing updates as soon as possible.

Criminals “phish” for your personal information. Phishing can take place via phone calls, emails, text messages, visiting your place of business or by directing you to a phony website that claims to be a legitimate business.

Cyber criminals disguise their emails to look as though they’re from a legitimate business. Often, they employ some type of scare tactic to entice you to open the email and/or provide account information. For example, emails may state they are from:

  • UPS claiming there is a “problem with your shipment.”
  • A financial institution claiming there is a “problem with your banking account.”
  • The Better Business Bureau stating “A complaint has been filed against you.”
  • Court system stating that “You have been served with a subpoena.”

Other tricks will be to make something sound easy, such as “complete this quick survey.”

Criminals attempt to trick us in to believing the communication we are seeing, or hearing, is from someone we can trust.

If you ever receive a communication from someone claiming to be from Members Choice, contact us immediately at 800-834-0082.

Remember, a legitimate business will never:

  • Call, email, or text you asking for your online banking password, PIN or challenge question answers.
  • Direct you to a website that asks you to update your personal account information.
  • Email you computer software updates.
  • Email or text you about a problem with your account.
  • Visit your place of business and request to perform maintenance on your computer.

If you receive a phone call, email, text message or visit to your place of business that you question, please take the time to call and ask us to validate the communication before taking any action requested.

Please do not use the contact information provided in the email or text message you receive. Use the number advertised on the company’s statement or website.

Malware is generally a computer virus or spyware intended to harm your computer. Computers become infected with malware through a number of mechanisms – sharing files on USB drives or DVD’s, opening suspicious e-mail attachments, clicking on links in e-mails, or visiting websites that are themselves infected with malware. Malware can also arrive with downloaded files, such as music or videos from peer-to-peer file sharing networks, or simply by visiting a website that has been hacked and infected.

Any website that is not properly secured can be hacked and infected with malware that could infect your computer. You will not likely receive any warning that malware is being downloaded onto your computer. In most cases, the website owners themselves do not know their sites have fallen victim to dispersing criminal malware. 

Taking these steps can help limit the chances of infection:

  • Install and use well-known, reputable anti-virus software
    • Configure the software to update the virus definitions daily and to scan files and your system in real-time.
    • Setting up an additional full system scan on a regular basis is a good practice as well.
  • Use a firewall. If you are using Windows XP or Vista, enable the Windows Firewall. If you have a Mac, enable the built-in firewall. If you have the means to install a corporate firewall that protects the PC’s within your network that is most certainly recommended as well.
  • Avoid fake anti-malware. Don’t buy anti-malware software advertised in pop-up ads.
    • Legitimate software is not sold this way.
  • Do not open suspicious e-mail attachments or click the links within emails.
    • Infected e-mail attachments and HTML website links are one of the most popular ways to spread malware.
    • Even if you know the sender of the email, it’s better to verify why they sent you the message before clicking the attachment or links. They may not know they’ve sent you the message.

Review your account on a regular basis and report anything suspicious to us immediately.

If you cannot access our online banking site, contact us immediately to determine if the site is down for scheduled maintenance or if a fraudster is deliberately locking you out of viewing your account activity.

Money mules are unsuspecting victims who become middlemen for the laundering of illegal or stolen funds. The victim is lured by the promise of an easy way to make large sums of money. Criminals forward the victim funds then ask for the funds to be sent to another recipient, who is often the criminal. The layering of transactions helps to mask the criminal’s identity.

The money mule may keep a commission for performing the transfer or wire. The victims of these scams may not only have their bank accounts closed and financial reputation ruined, but are often left financially responsible for returning the stolen funds.

Common signs of a money mule scam:

  • Overseas companies requesting money transfer agents in the United States.
  • Opening new bank accounts to receive money from someone you don’t know.
  • Accepting large sums of money into your personal bank account for a new job.
  • Transferring or wiring funds out of your personal bank account to people you do not know.

National Cyber Security Alliance (NCSA)

A nonprofit, public-private partnership focused on promoting cyber security, safety awareness and safe online behavior.

NCUA Fraud Prevention Center

Resources provided by the NCUA to educate and protect consumers.

Anti-Phishing Working Group (APWG)

A global pan-industrial and law enforcement association focused on eliminating the fraud and identity theft that results from phishing, pharming and email spoofing of all types.

Major Credit Bureau Phone Numbers

Equifax: 800-525-6285
Experian: 888-397-3742
TransUnion: 800-680-7289