Come work with us!
As a local financial institution, MC Federal has remained committed to our members and the community. Unlike banks, MC Federal is owned by members and run by members. At MC Federal, we’re constantly looking for ways to engage with our members and build a sense of community in the areas we serve. Our business plan is simple: unbreakable security, unbeatable service, and universal success. MC Federal is searching for desirable employees that share these core values and goals. If you desire a career that offers a competitive salary and benefits, personal and professional growth, a dynamic and diverse workplace, a fun and family work environment, then you’ve come to the right place. The following career opportunities are currently available within our organization.
Current Job Openings:
Please apply below. Reach out to humanresources@mcfcu.org with any questions.
No open positions at this time.
POSITION DESCRIPTION
POSITION TITLE: Back-Up Lead Member Service Representative (MSR)
LOCATION: Danville
REPORTING RELATIONSHIPS
POSITION REPORTS TO: Lead MSR
POSITIONS SUPERVISED: Branch MSRs
POSITION PURPOSE
The Back-Up Lead MSR is responsible for assisting the Lead MSR in scheduling, training, and directing the work flows and assignments of the branch MSR team. The Back-Up Lead MSR is a problem solver, capable of researching member complaints and system discrepancies. Knowledge and practice of Corporate Values is required and subject to validation. The Back-Up Lead MSR takes over the duties of the Lead MSR in their absence.
ESSENTIAL FUNCTIONS AND BASIC DUTIES
Provide written input and assist in the delivery of performance evaluations to employees in the branch team, be proficient in all SOPs relating to all responsibilities of a Back-up Lead MSR, schedule work assignments in a fair and consistent manner following approved work policies, and provide direction regarding member service expectations.
Responsible for management of cash in the vault, ATM, and daily cash balancing. This requires detailed knowledge of the core delivery system, policies and procedures outlined in our cash SOPs.
Vault access and control is the responsibility of the Back-Up Lead MSR.
Ordering cash from the Federal Reserve and validating ordered and received cash will be performed on an as need basis.
On a periodic basis the Back-Up Lead MSR will participate in audit cash counts at other branch locations.
Participate in the documentation and review of SOPs regarding processes under their responsibility.
Periodic special assignments will arise that the Back-Up Lead MSR will undertake or flex schedules of others to provide resources for projects.
Subject Matter Expert in all processes relating to SOPs, core system functionality, MCFCU policies procedures, and appropriate regulations and laws relating to financial institutions.
Perform any other duties as assigned by supervisor.
PERFORMANCE MEASUREMENTS
Core System transaction competency. Back-up Lead MSRs will be proficient in all Core system transactions enabling them to provide solutions to all member transaction requests. This competency will be evaluated annually as part of the performance evaluation process. Executing the transaction correctly the first time will be the performance metric, along with over / short and voids.
Policy / Procedure Knowledge. Back-up Lead MSRs will understand and uphold all policy and procedures related to the business they conduct. This competency will be evaluated annually as part of the performance evaluation process.
Regulatory Compliance. Back-up Lead MSRs will understand all credit union compliance procedures. Specifically, BSA, Funds Availability Policy and Reg Z. Compliance is not limited to the above referenced areas.
Product / Service Knowledge. Back-up Lead MSRs will understand and promote all of the products and services offered by MC. This includes ongoing promotions, advertised specials, and community messaging. This competency will be evaluated annually as part of the performance evaluation process. Specifically:
Basic knowledge on investment products; Certificates of Deposit, IRA, Roth IRA, Coverdell IRA. Back-up Lead MSRs will be able to promote our competitive rates.
Basic knowledge on loan product offerings (Home Equity, 1st Mortgage, Auto Loan, Student Loan, Credit Card, Personal Loan). The Back-up Lead MSR must be capable of initiating the application process, providing information related to application questions and then execute a referral of the member to a loan officer. Back-up Lead MSRs will assist in making the member an appointment with the Loan Officer.
Basic knowledge of MC electronic product offerings for Online Banking, BillPay, Mobile Banking, Audio Banking, Text Banking and remote deposit. Specifically ability to enroll, unlock, reset, or de-enroll on a daily basis.
Basic knowledge of the new account process including follow up requirements to ensure member satisfaction. Specifically, Debit Cards, Checks, Electronic Services, or Loan products
Capitalize on opportunities to increase member utilization of products and services offered as a solution to their needs. The Back-up Lead MSR will be evaluated on their level of engagement in this area annually as part of the performance evaluation process.
Know our Business. Back-up Lead MSRs will be capable of providing information concerning the credit union products and services, policies, general information; what is a credit union, eligibility for membership, how to apply for membership, type of accounts available, insurance coverage of shares, loan policies, interest rates charged on loans, how interest on loan payments are computed, how dividends on shares are computed, when dividends post, the location of the credit union and branches, office hours and telephone numbers and web address.
Computer Literacy. The Back-up Lead MSR will be proficient in all online and core systems. Microsoft Word and Excel basics are a requirement of this position.
Communications Expectations. Daily the Back-up Lead MSR will check and respond, in a timely manner, to all email as part of their daily assigned responsibilities. Email is the designated corporate communication tool and the expectation is that it is managed on a daily basis.
Confidentiality Expectations. All member information is protected on a need-to-know basis. Back-up Lead MSRs must address this requirement with full attention. Violations in this area are grounds for termination.
Functional Duties. Back-up Lead MSRs will open and close the computer terminal on a daily basis; account for assigned cash and transactions; balance to the terminal teller report; remit receipts to the Lead MSR/Supervisor.
Provide assistance with electronic services to members such as Online Banking, BillPay, Mobile Banking, Audio Banking, Text Banking; specifically, the ability to enroll, unlock, reset, or de-enroll on a daily basis. Refer to SME as required.
Integrity. Accurately report time worked into the employer identified timecard system per established deadlines. Attendance and punctuality at work is critical.
Specific duties relating to specialty tasks are to be executed at an SME level. Specifically, bond redemptions, office supplies management, ATM balancing, in-house report generation, CUNA Mutual report input and generation, e-statement, and share draft clearing.
QUALIFICATIONS
EDUCATION/CERTIFICATION: High school diploma or equivalent GED. Associates degree preferred but not required.
REQUIRED KNOWLEDGE:
- Working knowledge of data processing procedures and personal computer applications
- 2 – 3 years prior MSR experience
- Prior leadership experience preferred
EXPERIENCE REQUIRED: 2 or more years of financial institution experience or a strong knowledge of credit union products and services
SKILLS/ABILITIES:
- Excellent leadership and management skills
- Excellent written and verbal communication skills
- Excellent organizational, analytical and problem-solving abilities
- Able to coordinate, manage and direct others
- Dedicated work ethic with personal and professional integrity
- Ability to undertake and complete multiple tasks, meeting deadlines
- Strong desire to improve the lives and financial wellbeing of our diverse membership
- Commitment to the credit union philosophy
PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION
TALKING: Especially where one must frequently convey detailed or important instructions or ideas accurately, loudly or quickly
AVERAGE HEARING: Able to hear average or normal conversations and receive ordinary information.
AVERAGE VISUAL ABILITIES: Average, ordinary, visual acuity necessary to prepare or inspect documents or products or operate machinery.
PHYSICAL STRENGTH: Sedentary work: sitting most of the time. Exerts up to 10 lbs. of force occasionally. (Almost all office jobs.)
WORKING CONDITIONS
NONE: No hazardous or significantly unpleasant conditions (a typical office environment)
MENTAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION
REASONING ABILITY: Ability to deal with all members in a professional manner under any and all circumstances
MATHEMATICS ABILITY: Must be able to perform basic mathematical calculations free from errors or miscalculations
LANGUAGE ABILITY:Ability to communicate to all members in a clear and concise manner
BENEFITS*:
- Comprehensive health, dental and vision benefits within thirty days
- Employee Assistance Program
- STD/LTD/Life Insurance
- Profit Sharing/401K with company match
- Paid sick time, paid family sick time
- Paid holidays
- Paid vacation
- In-house training sessions
*Part-time employees may not be eligible for all benefits
POSITION PURPOSE
Follow the credit and collection policies and procedures of the Credit Union that best serve the organization and its members. Perform collection duties personally and/or through third parties. Work within strict compliance with State and Federal credit and collection rules and regulations in all collection practices.
ESSENTIAL FUNCTIONS AND BASIC DUTIES
Frequent phone calls. Excellent verbal communications and active listening. Ability to problem solve, emotional intelligence, mindfulness, understanding technology and handle members courteously with dignity and respect.
Coordinate and communicate with others including personnel of service and system providers, credit card companies, credit
bureaus, insurance companies, collateral protection agencies, and registry offices as needed.Represent the credit union in court concerning legal processes connected with collection of negative share balance accounts and
other creditor/debtor situations. Attend hearings concerning negative share balance accounts and present testimony on behalf of
the credit union.Maintain files, records, and journals to provide a chronology of collection activity for delinquent account and provide reports of
collection results when requested.Follow all credit union policies and procedures.
Investigate fraud cases, for possible legal action and collection of delinquent accounts for unpaid negotiable items.
Perform any other duties as assigned by supervisor
PERFORMANCE MEASUREMENTS
The Member Resolution Specialist is expected to work within a collection program and processes that result in budgeted charge-off and delinquency ratios, as well as with limited errors
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
QUALIFICATIONS
EDUCATION/CERTIFICATION:
- High school diploma or GED
REQUIRED KNOWLEDGE:
Proficient in Microsoft Word and Excel
EXPERIENCE REQUIRED:
3 – 5 years related experience at a financial institution. Additional education or hands on experience with collections or lending recommended
SKILLS/ABILITIES:
- Excellent written and verbal communication skills
- Excellent organizational, analytical, and problem-solving abilities
- Dedicated work ethic with personal and professional integrity
- Ability to undertake and complete multiple tasks, meeting deadlines
- Strong desire to improve the lives and financial wellbeing of our diverse membership
- Commitment to the credit union philosophy
- Ability to use the credit union’s core processing system for input/output transactions. Such usage includes, but not limited to, retrieval of information, reconciling data, printing out individual statements of account, inputting data, updating information and general maintenance of the credit and collection financial and ancillary records.
- Ability to operate standard office machines such as a personal computer, optical image/scanner, photocopier, fax machine, word processor and such equipment normally found in a financial institution credit department.
PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION
TALKING: Especially where one must frequently convey detailed or important instructions or ideas accurately, loudly, or quickly.
AVERAGE HEARING: Able to hear average or normal conversations and receive ordinary information.
AVERAGE VISUAL ABILITIES: Average, ordinary, visual acuity necessary to prepare or inspect documents or products or operate machinery.
PHYSICAL STRENGTH: Sedentary work: sitting most of the time. Exerts up to 10 lbs. of force occasionally. (Almost all office jobs.)
WORKING CONDITIONS
No hazardous or significantly unpleasant conditions (a typical office environment)
MENTAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION
REASONING ABILITY:
Sound judgement and problem-solving skills.
Strong phone communication required.
The ability and desire to assist our members in finding a way to meet their financial obligations without getting further behind
Ability to solve practical problems and deal with a variety of situations where only limited standardization exists.
MATHEMATICS ABILITY:
Ability to calculate figures and amounts such as payments due, and interest.
LANGUAGE ABILITY:
- Ability to read, analyze and interpret general business correspondence.
- Ability to compose reports, business correspondence and assist in updating procedure manuals.
- Ability to effectively present information and respond to questions from Management, team members, and individual members. Occasionally may need to make formal presentations on credit to groups outside of the credit union, such as meetings, trainings, schools, and debt counseling sessions.
BENEFITS*:
- Comprehensive health, dental and vision benefits within thirty days
- Employee Assistance Program
- STD/LTD/Life Insurance
- Profit Sharing/401K with company match
- Paid sick time, paid family sick time
- Paid holidays
- Paid vacation
- In-house training sessions
*Part-time employees may not be eligible for all benefits
POSITION DESCRIPTION
POSITION TITLE: Floating Member Service Representative (MSR)
LOCATION: Lewisburg/Danville or Bloomsburg/Mount Carmel
REPORTING RELATIONSHIPS
POSITION REPORTS TO: Lead MSR
POSITIONS SUPERVISED: None
POSITION PURPOSE
The Member Service Representative (MSR) is a primary service delivery employee focused on delivering solutions to potential and existing members in a positive and professional manner. The MSR will perform a wide range of transactional duties to serve the member by receiving or paying out funds with high accuracy. This role demands a high level of focus in three areas: attention to detail, technical expertise , and engaged and courteous service. Floating MSRs will be assigned to a home branch (Lewisburg, Danville, Mount Carmel, or Bloomsburg) and asked to travel between branches as necessary to meet business needs.
ESSENTIAL FUNCTIONS AND BASIC DUTIES
- Deliver outstanding member service. From the moment of contact (phone, digital, or in-person) MSR will be fully engaged with the member providing their undivided attention and delivering superior service.
- Greet and welcome members to the Credit Union in a courteous, professional, positive, and timely manner.
- Process member transactions accurately and efficiently. Process withdrawals, deposits, transfers, cash advances, loan payments, cashier checks, money orders, savings bond redemption, wire transfers, etc.
- Verify transactions. Monitor deposit and withdrawal amounts; examine documents for endorsement and negotiability. Use a high attention to detail to avoid mistakes. If an error occurs, promptly respond to the issue and work to resolve the issue in a timely manner.
- Perform account openings and maintenance as needed. Order credit union products for members as requested. Recommend products and services to help improve members’ financial wellbeing.
- Maintain privacy of member’s account information
- Assist members by answering questions. Actively listen and collect data to ensure member satisfaction.
- Actively participate in Credit Union events and volunteering/fundraising opportunities
- Accurately balance cash drawer at end of each shift.
- Maintain an up-to-date and comprehensive knowledge on all Credit Union products and services; as well as knowledge of all related policies, procedures, and regulations.
- Demonstrate a willingness to travel between assigned locations to help the team. Arrive at the assigned location on time with a professional appearance.
- Will be scheduled in for rotating Saturday coverage.
- Have a positive, respectful attitude with all members, staff, and management personnel. Communicate effectively with team members and management.
- Exemplify qualities such as honesty, integrity, willingness to learn, and accountability.
- Perform other duties as assigned.
PERFORMANCE MEASUREMENTS
- Core System Competency. MSRs will be proficient in all Core system transactions enabling them to complete all member transaction requests. MSRs are expected to complete transactions efficiently and accurately. Voids, drawer differences, and other mistakes will be considered during evaluations. This competency will be evaluated annually as part of the performance evaluation process.
- Policy, Procedure & Regulatory Knowledge. MSRs will understand and uphold all policy and procedures related to the business they conduct. MSRs will understand all Credit Union compliance procedures. Specifically, BSA, Funds Availability Policy, Reg Z, etc. This competency will be evaluated annually as part of the performance evaluation process.
- Product & Service Knowledge. MSRs will understand and promote all products and services offered by MC. This includes ongoing promotions, advertised specials, and community messaging. MSRs will assist members with the utilization of all products and services, as requested. This competency will be evaluated annually as part of the performance evaluation process.
- Computer Literacy. MSRs will be proficient in all online and core systems. The basics of Microsoft Office are a requirement of this position. MSRs will check and respond, in a timely manner, to all email as part of their assigned responsibilities. Email is the designated corporate communication tool, and the expectation is that it is managed daily.
- Communication Expectations. MSRs will maintain open and honest communication with members, staff, and Credit Union management. Communication tools and Credit Union technology will be used for business purposes only and in a respectful manner. This expectation will be evaluated annually as part of the performance evaluation process.
- Confidentiality Expectations. All member information is protected on a need-to-know basis. MSRs must address this requirement with full attention. Violations in this area are grounds for termination.
- Functional Duties. MSRs will open and close the computer terminal, account for assigned cash and transactions, balance to the terminal teller report, and assist with branch operations daily.
- Integrity. MSRs will accurately report time worked into the employer identified timecard system per established deadlines. Attendance and punctuality at work is critical.
- Community Events. MSRs will participate in a minimum of two (2) Credit Union endorsed community volunteer events. This participation will be evaluated annually as part of the performance evaluation process.
- Other Duties. MSRs will perform other duties as assigned.
QUALIFICATIONS
EDUCATION/CERTIFICATION: High School Diploma or equivalent GED
REQUIRED KNOWLEDGE: Financial Services experience is preferred but not required
EXPERIENCE REQUIRED: Financial Services experience is preferred but not required
SKILLS/ABILITIES:
- Customer service skills
- Accurate cash handling
- Excellent written and verbal communication skills
- Excellent organizational and problem-solving abilities
- Microsoft Office Suite experience
- Dedicated work ethic with personal and professional integrity
- Ability to undertake and complete multiple tasks while meeting deadlines
- Strong desire to improve the lives and financial wellbeing of our diverse membership
- Commitment to the Credit Union philosophy of “People Helping People”
- General office equipment skills
PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION
TALKING: Especially where one must frequently convey detailed or important instructions or ideas accurately, loudly, or quickly.
AVERAGE HEARING: Able to hear average or normal conversations and receive ordinary information.
AVERAGE VISUAL ABILITIES: Average, ordinary, visual acuity necessary to prepare or inspect documents or products or operate machinery.
PHYSICAL STRENGTH: Sedentary work: sitting most of the time. Exerts up to 10 lbs. of force occasionally. (Almost all office jobs.)
WORKING CONDITIONS
NONE: No hazardous or significantly unpleasant conditions (a typical office environment)
MENTAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION
REASONING ABILITY: Ability to deal with all members in a professional manner under any and all circumstances
MATHEMATICS ABILITY: Must be able to perform basic mathematical calculations free from errors or miscalculations
LANGUAGE ABILITY: Ability to communicate to all members in a clear and concise manner
BENEFITS*:
- Comprehensive health, dental and vision benefits within thirty days
- Employee Assistance Program
- STD/LTD/Life Insurance
- Profit Sharing/401K with company match
- Paid sick time, paid family sick time
- Paid holidays
- Paid vacation
- In-house training sessions
*Part-time employees may not be eligible for all benefits
INTENT AND FUNCTION OF JOB DESCRIPTION: Job descriptions assist organizations in ensuring that the hiring process is fairly administered and that qualified employees are selected. They are also essential to an effective appraisal system and related promotion, transfer, layoff, and termination decisions. Well-constructed job descriptions are an integral part of any effective compensation system.
All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all inclusive. Additional functions and requirements may be assigned by the Board of Directors as deemed appropriate.
In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.
Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law.
EEO STATEMENT: MC Federal Credit Union is an equal opportunity employer. It is the policy of MC Federal Credit Union to afford equal employment opportunity and to recruit, select, hire, train, transfer, and promote individuals in all job titles regardless of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, and veteran status.
Apply Today!
Qualified candidates should complete the application below. You may also submit your resume and cover letter.
